Bilkul. Aapke Maktaba Noor — maktabanoor.shop ke liye is policy ko brand ke hisaab se customize karna better rahega. Neeche ready-to-paste version hai:

Refund & Cancellation Policy

Effective Date: August 14, 2026
Website: maktabanoor.shop
Support Email: support@maktabanoor.shop

1. Digital Books — General Policy

Maktaba Noor par available eBooks digital products hain. Digital book successfully download/access ho jaane ke baad, generally all sales are final and refunds provide nahi kiye jaate.

Purchase karne se pehle customers ko:

• Product description carefully read karni chahiye.

• Book ke contents aur price check karna chahiye.

• Kisi bhi question ke liye purchase se pehle Maktaba Noor support se contact karna chahiye.

2. When Refunds Are Applicable

Refund ya replacement following situations mein available ho sakta hai:

Technical Delivery Failure

Agar payment successfully complete ho gayi hai lekin:

• Download link work nahi kar raha,

• eBook file corrupt hai,

• File download/access nahi ho rahi,

to customer support se contact kar sakta hai. Maktaba Noor pehle replacement file ya working download access provide karne ki koshish karega. Zarurat padne par refund issue kiya ja sakta hai.

Duplicate Payment

Agar technical error ki wajah se same order ke liye customer se do baar payment charge ho gayi hai, duplicate payment refund ki jayegi.

Payment Confirmed but No Access

Agar payment successfully confirmed hai aur customer ko 24 hours ke andar working eBook access/download nahi milta, customer refund ya replacement ke liye contact kar sakta hai.

3. Non-Refundable Situations

Generally refunds provide nahi kiye jayenge jab:

• Customer ne eBook download karne ke baad apna mind change kar diya ho.

• Customer ne galat title purchase kar liya ho.

• Book customer ki subjective expectations ko meet na kare, jabki product description accurate thi.

• Customer ne download link ko time par use nahi kiya ho. Aise case mein, support se contact karne par replacement access provide kiya ja sakta hai.

• Refund request purchase ke 7 days ke baad ki gayi ho, except where applicable law requires otherwise.

4. Refund Request Kaise Karein

Refund ya technical support ke liye contact karein:

Email: support@maktabanoor.shop

Apne email mein ye information include karein:

• Order ID

• Checkout mein use ki gayi email address

• Problem ka clear description

• Technical issue ho to screenshot/evidence

Hum refund requests ko generally 2 business days ke andar review aur respond karne ki koshish karte hain.

5. Refund Processing

Approved refunds, jahan applicable ho, original payment method/payment gateway ke through process kiye jayenge.

Refund amount customer ke bank/payment provider ke processing time ke according reflect ho sakta hai. Generally ismein 5–7 business days lag sakte hain.

6. Cancellation Policy

Digital eBook order successfully place aur payment confirm hone ke baad cancellation generally available nahi hoti, kyunki digital product delivery process immediately start ho sakta hai.

Agar payment ho gayi hai lekin eBook access/delivery mein technical problem aa rahi hai, customer support se contact karein.

7. Contact Us

Refunds, cancellations, orders ya digital book access ke regarding kisi bhi question ke liye:

Maktaba Noor
Website: maktabanoor.shop
Email: support@maktabanoor.shop

Hum apne customers ko secure, reliable aur smooth digital reading experience provide karne ki poori koshish karte hain.

Important: Ye website-policy draft hai, legal advice nahi. India mein digital goods/consumer-law requirements ke according final policy publish karne se pehle legal review karwana advisable hai.

Ek important correction: Aapka brand Maktaba Noor hai, isliye policy mein NoorBooks.store aur Support@noorbooks.store ki jagah maktabanoor.shop aur support@maktabanoor.shop use karein.